ID: 45537
Advertentie ID: #76424 is toegevoegd aan uw verlanglijst.
Omschrijving
Bedrijfsomschrijving
An international organisation focused on transport and logistics.
Functieomschrijving
As an agent for customer care and support you will report directly to the Branch Manager. You will offer day to day support to internal/external customers and employees.Your responsibilities will be:- Listen to customers questions and concerns as well as complaints and provide them with preferably tailor made solutions, where you will keep pricing and quality in mind;- Organize shipments, making you sure you will take care of the entire process from beginning to end, to ensure a high level of quality at the best possible price;- Look after and co-ordinate the customer order fulfillment proces. You will do this identifying, indicating, recording and maintaining information about customers, products and deliveries;- Manage and co-ordinate all activities that apply to drivers, suppliers and internal competence centers;- Acknowledge sales leads and other signals which can contain important information regarding (potential) new customers or customer trends.
Functie-eisen
What do we require: - Characteristics you can relate to are accurate, focused, stress resistant and a hands on mentality;- Besides all of the above you have strong communicative capabilities and have knowledge of transportations means, including administrative processes and good selling techniques; - Dutch vocational education level (MBO / MBO+);- Multiple years of experience in the field of transportation is definately a benefit;- Language skills verbal as well as writing in English and preferably German;- When asked, you will be able to hand over an actual certificate of good conduct;- Working shifts will be between 06.00-22.00 and during weekends.
Arbeidsvoorwaarden
What do we offer:- A fulltime dynamic job;- A wide variety of tasks which keeps the job very versatile;- Lots of responsibility where you will be in close contact with your Branch Manager.
An international organisation focused on transport and logistics.
Functieomschrijving
As an agent for customer care and support you will report directly to the Branch Manager. You will offer day to day support to internal/external customers and employees.Your responsibilities will be:- Listen to customers questions and concerns as well as complaints and provide them with preferably tailor made solutions, where you will keep pricing and quality in mind;- Organize shipments, making you sure you will take care of the entire process from beginning to end, to ensure a high level of quality at the best possible price;- Look after and co-ordinate the customer order fulfillment proces. You will do this identifying, indicating, recording and maintaining information about customers, products and deliveries;- Manage and co-ordinate all activities that apply to drivers, suppliers and internal competence centers;- Acknowledge sales leads and other signals which can contain important information regarding (potential) new customers or customer trends.
Functie-eisen
What do we require: - Characteristics you can relate to are accurate, focused, stress resistant and a hands on mentality;- Besides all of the above you have strong communicative capabilities and have knowledge of transportations means, including administrative processes and good selling techniques; - Dutch vocational education level (MBO / MBO+);- Multiple years of experience in the field of transportation is definately a benefit;- Language skills verbal as well as writing in English and preferably German;- When asked, you will be able to hand over an actual certificate of good conduct;- Working shifts will be between 06.00-22.00 and during weekends.
Arbeidsvoorwaarden
What do we offer:- A fulltime dynamic job;- A wide variety of tasks which keeps the job very versatile;- Lots of responsibility where you will be in close contact with your Branch Manager.